SkyPuppy is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. This policy outlines our data handling practices to ensure you feel secure and confident while using our services.
We do not collect any activity logs, including browsing history, traffic data, data content, or DNS queries. We also do not store connection logs, such as your IP address, connection time, or session duration.
Consent
By using SkyPuppy's website, application, or services, you acknowledge that you have read and agree to this Privacy Policy, consent to the collection and processing of your personal information as described below. If you do not agree, please do not use our services.
Information Collection
We collect only the minimum information necessary to provide our services and enhance your experience. Below are the types of information we may collect and their purposes:
- Email and Account ID: When you register, you provide an email address to create an account, and a unique Account ID is generated. The email is used for account management (e.g., password resets, notifications), and the Account ID is used to identify service status, manage subscriptions, and ensure service continuity.
- Purchase Information: When you purchase a subscription, the system generates order details (e.g., order number, purchase date). This information is used solely for order verification and customer support.
- Customer Support Information: Text, screenshots, or logs you provide during customer support interactions are used only to identify issues, respond to inquiries, and improve support efficiency.
- Crash Reports, Performance Data, and Diagnostics: If the app crashes or encounters issues, error logs may be collected to troubleshoot and improve app stability.
- Device Information (Brand, Model, OS Version): We collect this information to prevent fraud, troubleshoot issues, and optimize performance.
- Security Service: We use iOS
Network Extensionframework to create secure virtual private network (VPN) connections to protect your network communications and privacy. Specific purposes include:- Protecting your data traffic with industry-standard encryption to prevent interception or monitoring by third parties (e.g., hackers or internet service providers).
- Hiding your real IP address to protect your identity and location, enhancing online privacy.
- Ensuring secure data transmission on insecure networks, such as public Wi-Fi (e.g., in coffee shops, airports, or hotels).
- Improving connection stability and speed through secure VPN tunnels.
Possible Use Cases:
- Protecting data security on public Wi-Fi to prevent data leaks or theft.
- Anonymous browsing, within the bounds of local laws, to reduce tracking based on network activity.
- Providing encrypted connections for remote work to safeguard sensitive work-related data (e.g., company files or communications).
- Reducing the risk of data breaches during online service use through encryption technology.
We do not record any activity logs (e.g., browsing history, traffic data, DNS queries) or connection logs (e.g., IP address, connection time, session duration).
Information Sharing
SkyPuppy does not share your personal information with any third parties. We are committed to protecting your privacy and will not sell, rent, or otherwise provide your data to any third-party companies, organizations, or individuals.
Legal Requirements: If required by law, regulation, or law enforcement, we may disclose information, but only to the extent necessary.
SkyPuppy does not sell your personal information to any third party or use it for purposes not listed in this Privacy Policy.
Information Transfer
Our services are provided through global servers, and your information may be stored or processed on servers outside your country of residence (e.g., in Kenya or other regions). All data transfers use industry-standard encryption to prevent unauthorized access. By using our services, you acknowledge and agree that such transfers are necessary to provide our services.
Information Security
We use industry-standard encryption and security measures (e.g., access controls, data encryption) to protect your information from unauthorized access, alteration, destruction, or disclosure. Access to personal information by our employees, contractors, and agents is strictly limited to what is necessary for operating, developing, or improving our services, and they are bound by confidentiality obligations. Failure to comply may result in disciplinary action, including termination or legal prosecution.
You are also responsible for protecting your account by not sharing your login password via phone, email, or other means.
Cookies
SkyPuppy does not use cookies or tracking technologies for advertising purposes. We may use temporary session cookies for authentication within the app, which are deleted when you exit the app.
Third-Party Websites
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies carefully.
Consent and Age Restriction
By using our services, you consent to the processing of your information as described in this Privacy Policy and our Terms of Service. Our services are intended for adults aged 18 and older. If you believe your child has provided information without authorization, please contact us via email at skyhoundvpn@gmail.com, and we will address it immediately.
Applicable Law
SkyPuppy is registered in Kenya and complies with the Kenya Data Protection Act and the laws of the jurisdictions where our servers are located. We are committed to protecting user privacy through minimal data collection and transparency, and we do not collect activity logs such as IP addresses, browsing history, traffic data, or DNS queries.
EU Users
In accordance with the EU General Data Protection Regulation (GDPR), we provide the following information for EU users:
- Data Processing Basis: We collect and process data based on the following grounds:
- Contractual Obligations: To provide the security services you request, manage subscriptions, and process payments.
- Legitimate Interests: To improve service quality, enhance app performance, and provide customer support.
- User Consent: You may withdraw consent at any time by contacting us via email at skyhoundvpn@gmail.com.
- User Rights: You have the right to access, transfer, correct, delete, or object to the processing of your personal information. Contact us via email at skyhoundvpn@gmail.com to exercise these rights.
Data Retention Period
We retain your information only for as long as necessary, and data will be deleted when no longer needed, such as:
- Email and Account ID: Retained until account deletion or user request for deletion.
- Purchase Information: Retained for up to 5 years or as required by applicable law.
- Customer Support Information: Retained for up to 1 year, solely for issue resolution and support efficiency improvement.
- Device Information and Diagnostics: Retained for up to 1 year, solely for troubleshooting and performance optimization.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time based on applicable laws or business needs without prior notice. Your continued use of our services constitutes acceptance of the updated policy. Please check this page regularly for updates.
Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us via email at skyhoundvpn@gmail.com.